Frequently Asked Questions

You must be at least 21 years old to register and play at casinoscores. This is in strict compliance with Philippine gaming regulations. During registration, you are required to confirm your date of birth. casinoscores also conducts Know Your Customer (KYC) verification before processing your first withdrawal, which includes submitting a valid government-issued Philippine ID. Any account found to belong to a person under 21 will be immediately suspended. 🔞 Gambling is addictive. Know when to stop.

No. casinoscores strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of casinoscores's Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the account recovery option on the casinoscores Login page.

KYC (Know Your Customer) verification is required before your first withdrawal. To complete KYC on casinoscores, log in to your account and navigate to the Verification section. You'll need to upload a clear photo or scan of a valid Philippine government-issued ID — accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID
• PhilHealth ID
• Voter's ID
• Philippine National ID (PhilSys)

Verification is typically completed within 24 hours. You may also be asked to submit a selfie holding your ID for additional confirmation.

No worries — it happens to everyone. On the casinoscores Login page, click the "Forgot Password" link. Enter your registered mobile number and you'll receive an OTP to reset your password. Choose a strong new password that you haven't used before. If you're still having trouble accessing your account, contact the casinoscores support team and we'll help you recover access securely.

casinoscores supports the most popular Philippine payment methods for fast and convenient deposits:

• GCash — instant deposits via the GCash e-wallet app
• PayMaya / Maya — instant deposits via the Maya app
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: casinoscores does not accept cryptocurrency of any kind, and credit card gambling deposits are not permitted in accordance with Philippine regulations.

Depositing via GCash at casinoscores is one of the fastest options available. Log in to your casinoscores account, go to the Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit and confirm. You'll be redirected to the GCash payment page where you authorize the transaction using your GCash MPIN. Funds are credited to your casinoscores account almost instantly — usually within seconds. GCash is the most popular deposit method among Filipino players on casinoscores.

The minimum deposit at casinoscores varies by payment method. For GCash and PayMaya, the minimum deposit is typically ₱100. For bank transfers, the minimum is generally ₱500 due to bank processing requirements. Maximum deposit limits may also apply depending on your account verification level and the payment method used. Check the Deposit page in your casinoscores account for the most current limits and fees.

casinoscores does not charge any fees on deposits made via GCash or PayMaya. For bank transfers, your bank may apply its own transfer fees — these are outside casinoscores's control. Debit card deposits may also carry a small processing fee depending on your card issuer. Always check the deposit confirmation screen in your casinoscores account for a full breakdown before confirming any transaction.

Withdrawal processing times at casinoscores depend on the method you choose:

• GCash / PayMaya: Usually processed within minutes to a few hours after approval
• Bank Transfer: Typically 1–3 business days depending on your bank
• Debit Card: 1–5 business days depending on the card issuer

All withdrawals require completed KYC verification. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer to process. casinoscores aims to process all approved withdrawals as quickly as possible.

The minimum withdrawal at casinoscores is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. Withdrawal amounts must not exceed your available account balance. Bonus funds may have separate wagering requirements that must be met before they can be withdrawn — check the Promotions section of your casinoscores account for details on any active bonuses.

Common reasons a casinoscores withdrawal may be delayed include:

• KYC verification has not been completed — submit your ID documents to unlock withdrawals
• Active bonus wagering requirements have not yet been met
• The withdrawal request was submitted during a peak processing period or Philippine public holiday
• Additional security verification was triggered on your account
• Incorrect bank account details were entered — double-check your account number and bank name

If your withdrawal has been pending for more than 3 business days, contact the casinoscores support team with your transaction reference number.

casinoscores offers a wide variety of games designed for Filipino players, including:

• Fishing Games — Bombing Fishing and Fierce Fishing, featuring exciting multiplayer action and big prize pools
• Slots — hundreds of slot titles with various themes, paylines, and bonus features
• Bingo — classic and modern bingo variants popular with Filipino players
• Casino Games — table games and live dealer options available in the casinoscores Casino section

All casinoscores games use certified random number generators (RNG) to ensure fair and unbiased results on every spin, shot, or draw.

Yes! casinoscores is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The casinoscores platform is designed with Filipino mobile users in mind, offering smooth performance on both Android and iOS devices. Whether you're in Makati, Quezon City, or anywhere in the Philippines, you can enjoy casinoscores games on the go as long as you have a stable internet connection.

Absolutely. All games on casinoscores use certified Random Number Generator (RNG) technology, which ensures that every outcome — whether it's a slot spin, a bingo draw, or a fishing game result — is completely random and independent of previous results. casinoscores is committed to fair play and transparency. Game Return-to-Player (RTP) percentages are available in the individual game information sections. casinoscores does not manipulate game outcomes in any way.

casinoscores regularly offers promotions for both new and existing players, including welcome bonuses for first-time deposits, reload bonuses, free spins on selected slot games, and special event promotions tied to Philippine holidays and sporting events like PBA season, NBA playoffs, and major boxing matches. All bonuses are subject to terms and conditions including wagering requirements. Check the Promotions section in your casinoscores account for the latest available offers.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before it can be withdrawn as real cash. For example, if casinoscores gives you a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always read the full terms of each casinoscores bonus before claiming it. Progress toward meeting wagering requirements is tracked in your account dashboard.

Yes. casinoscores uses industry-standard 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are all secured using the same technology trusted by major Philippine banks and financial institutions. casinoscores also employs multi-factor authentication (MFA) options and monitors accounts for suspicious activity around the clock. Your security is our top priority.

casinoscores handles all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We collect only the information necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. For full details on how casinoscores collects, uses, and protects your personal information, please review our Privacy Policy.

Log in to your casinoscores account and go to Account Settings, then select Responsible Gaming or Player Protection. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a mandatory 24-hour cooling-off period to give you time to reconsider. casinoscores strongly encourages all players to use these tools proactively. Gambling is addictive. Know when to stop.

If you feel you need a break from gambling, casinoscores offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred period, and confirm. Your account will be suspended immediately and all promotional communications will stop. Self-exclusion cannot be reversed before the period ends. For more information, visit our Responsible Gaming page. 🔞 21+ only. Gambling is addictive. Know when to stop.