casinoscores Privacy Policy

1. Overview

casinoscores ("we," "us," or "our") operates the online gaming platform accessible at casinoscores.club (the "Platform"). This Privacy Policy describes how casinoscores collects, uses, discloses, stores, and protects the personal information of users ("you" or "your") who access or use the Platform.

By registering an account on casinoscores or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the casinoscores Platform.

This Privacy Policy should be read together with the casinoscores Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

casinoscores collects the following categories of personal data from users of the Platform:

casinoscores does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable law or regulation (for example, responsible gaming assessments).

3. How We Collect Your Data

casinoscores collects personal data through the following means:

• Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact our support team, or participate in promotions, you directly provide us with personal data.
• Automated technologies: As you use the casinoscores Platform, we automatically collect technical data including your IP address, device identifiers, browser information, and gameplay activity through cookies, server logs, and similar tracking technologies.
• Third-party payment processors: When you transact via GCash, PayMaya, or a Philippine bank, our payment processing partners may share transaction confirmation data with casinoscores to verify deposits and process withdrawals.
• Identity verification providers: For Know Your Customer (KYC) compliance, casinoscores may use third-party identity verification services that process your government-issued ID and verification photos on our behalf.
• Analytics providers: We use analytics tools to understand how users interact with the Platform, which helps us improve the casinoscores experience.

4. Purpose of Processing Your Data

casinoscores processes your personal data for the following purposes:

• Account management: To create, maintain, and manage your casinoscores account, including authentication and account security.
• Service delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full casinoscores gaming experience.
• Identity verification and KYC: To verify your identity, confirm your age (21+ requirement), and comply with anti-money laundering (AML) obligations under Philippine law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming patterns, identify at-risk players, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing and promotions: To send you information about casinoscores promotions, bonuses, and new games, where you have consented to receive such communications.
• Legal compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, PAGCOR regulations, and AML requirements.
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the casinoscores Platform.

5. Legal Basis for Processing

casinoscores processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and casinoscores — specifically, to provide you with access to the Platform and its services.
• Legal obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate interests: Processing is necessary for casinoscores's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, casinoscores relies on your explicit consent. You may withdraw your consent at any time by contacting casinoscores support or adjusting your account preferences.

6. Sharing Your Personal Data

casinoscores does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who verify your identity documents on behalf of casinoscores.
• Game software providers: Licensed game developers whose games are hosted on the casinoscores Platform may receive anonymized gameplay data for technical and audit purposes.
• Analytics and technology providers: Service providers who assist casinoscores with platform analytics, security monitoring, and technical infrastructure, subject to strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive, casinoscores may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities.
• Professional advisors: Lawyers, auditors, and other professional advisors who are bound by confidentiality obligations.

Any third party with whom casinoscores shares your personal data is required to handle it in accordance with applicable data protection laws and casinoscores's data processing standards.

7. Data Retention

casinoscores retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guideline:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity records are retained for a minimum of three (3) years.
• Customer support communications are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, casinoscores will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

casinoscores implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS/SSL protocols
• Encryption of sensitive data at rest, including financial data and identity documents
• Access controls limiting personal data access to authorized casinoscores personnel on a need-to-know basis
• Regular security assessments and penetration testing of the casinoscores Platform
• Multi-factor authentication options for casinoscores accounts
• Secure data centers with physical access controls

While casinoscores takes data security seriously and implements robust safeguards, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, casinoscores will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by casinoscores:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data casinoscores holds about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure: You have the right to request deletion of your personal data, subject to casinoscores's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the casinoscores Data Privacy Officer at the contact details provided in Section 13 of this Privacy Policy. casinoscores will respond to your request within the timeframes required by applicable law.

10. Cookies and Tracking Technologies

casinoscores uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly necessary cookies: These cookies are essential for the casinoscores Platform to function correctly. They enable core features such as account authentication, session management, and security. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics cookies: These cookies collect anonymized information about how users interact with the casinoscores Platform, helping us understand which features are most used and where improvements can be made.
• Marketing cookies: These cookies track your activity on the Platform to help us deliver relevant promotional content. These cookies are only used with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the casinoscores Platform. For strictly necessary cookies, disabling them may prevent you from using core Platform features.

11. Minors and Age Restriction

The casinoscores Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. casinoscores does not knowingly collect personal data from individuals under the age of 21.

During registration, all users are required to confirm their date of birth and agree that they meet the minimum age requirement. casinoscores reserves the right to request government-issued identification to verify a user's age at any time. Any account found to belong to a person under 21 years of age will be immediately suspended and all associated funds will be handled in accordance with applicable regulations.

12. Changes to This Privacy Policy

casinoscores reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, casinoscores will notify registered users via the mobile number or email address associated with their account, or by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this Privacy Policy. Your continued use of the casinoscores Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how casinoscores protects your personal data.

13. Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by casinoscores, please contact our Data Privacy Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been adequately addressed by casinoscores.